1. Customer Service

We approach all things with our customer in mind. Is our quality exceptional? Does our team communicate effectively? When we succeed, what did we do correctly? When we fail, what did we do wrong and how can we improve? Are we challenging ourselves to improve our operations or just get by? Priority number one must be our customer. In putting the success of our customer first, all S3 employees instantly have a common goal and basis upon which challenges can be resolved. Through consistent, unwavering customer service, we can build trust and cultivate productive, long-term relationships. 

2. Teamwork

S 3 is too big to rely on one person or even one group of people. Everyone at S 3 is important and everyone has a voice. Great teams encourage the open communication of new ideas, accept constructive criticism, and internally challenge the status quo respectfully. Great teams are not lazy, do not compromise on quality or effort, and are not afraid to exit disruptive individuals who do not align with team goals.

3. Accountability

We are here to deliver exceptional results. To do so, we must have relentlessly high standards in our installations and relentlessly high standards in our recruiting. When we see something wrong or ineffective, we must speak up and come to a solution so that the problem is not pushed down the line. The problems, when fixed, must remain fixed. We are accountable for ourselves and each other in all things whether the safety of all team members, the quality of installations, gaps in communication, or any other host of issues.

4. Integrity

We do not cut corners, we do not mislead, we do not behave in a way that our family members would be embarrassed by. We strive to be great human beings in possession of a strong moral compass. We do the right thing, even when it’s hard.

5. Resourcefulness

Diamonds are created under pressure. Constraints and challenges require creativity, self-sufficiency, teamwork, and thinking ahead. There are no extra points for inflated head count, mismanagement of material, under-utilization of equipment, lax intelligence, or poor communication. Successful practices and exceptional talent must be moved forward through the organization to reinforce great behavior. We need to Invent, Challenge, Rethink, and Simplify.

6. Ownership

The best leaders embody an ownership mindset. They think long-term and do not sacrifice long-term value for short-term results. They act on behalf of the entire company. Whether at fault or not, great leaders view each failure as a breakdown in their personal communication to their team. Meaning, if my team fails it is because I did not prepare my team adequately enough or communicate to them effectively enough to ensure their success. The best leaders personally contribute to the development of their team members and do not deflect failure to their subordinates.